The File Transfer Protocol (FTP) Monitor connects to the desired FTP server, and verifies that the files located on the server can be retrieved. A successful file retrieval ensures that your FTP server is functioning properly. The monitor also tracks the availability, and response times of FTP servers from the specified geographical locations.
Completing FTP Monitor Settings
To display the FTP Monitor settings, click either the Monitors link in the left navigation pane, or click the Create button and choose Monitor. The list of different monitors appears; click the FTP Monitor link. The Create New FTP Monitor window will appear.
Fill in the monitor setting fields as explained below, and click the Add button, once the form is completed.
Enter a unique name for this monitor (up to 50 characters). To make is easier to understand, the name should be structured, and intuitive.
Enter a time interval to specify how frequently the monitor should check the FTP server response. The drop-down menu lets you specify the time increments of minutes, hours, or days.
Every monitor must be associated with one monitor group. You need to create a monitor group before creating a monitor, or you can create a monitor in a default group automatically generated by the monitoring service software. Choose the desired monitor group from the drop-down menu.
For more information on monitor group, read Managing Monitor Groups
Enter the domain of your FTP server (e.g. ftp://ftp.siteobservers.com). You can also enter the IP address instead of the domain name (e.g. 220.127.116.11).
The port number may be added to this field to link to the text field. The FTP server uses port number 21 as the default port.
Server File Path
The server file path is the location of the file that you want to monitor on the FTP server. Enter the path of the file to monitor (e.g. /main folder/content.docx).
Select one or more check boxes against different monitoring locations supported by the monitoring software. Our monitoring software platform recommends to choose at least two, or more locations to benefit from the capabilities of the monitoring services. If you want, you can select all monitoring locations.
Note: Our monitoring service software simultaneously executes all monitoring checks from all selected monitoring locations.
Choose the contacts who will have access to this monitor from the existing contact list. You can select one or more check boxes to choose the contacts.
You can instruct the monitoring service software to alert you, when it detects a failure in the FTP service/server. Our monitoring software offers several types of notifications, including emails, and SMS. You can temporarily disable the alert configuration by choosing the desired time interval (1 to 24 hours) and selecting the Disable Alert for Next check box.
To configure alerts, choose the following parameters:
This option allows you to receive alert notifications only if the FTP service is not available from a specified number of locations. For example, if you want to receive alerts only after a monitoring check failed from certain locations, choose the number of failures from the drop-down menu (e.g. 1, 2, 3, or all locations).
This option allows you to define when you should be alerted about an FTP service failure. You can configure the alert to notify you about any FTP service failures after a specific, or consecutive number of failures occur, according to the values configured by you. Our monitoring service software support the immediately after a failure, or after 2 to 5 consecutive failures options. You can choose your desired notification configuration.
This option lets you escalate your FTP service failure to a particular contact group, if the FTP service failure exceeds the time duration set for the escalation. Our monitoring service software supports the time increments from 15 minutes to 12 hours.
This option lets you choose whom to escalate to by selecting a contact name from the drop-down menu. You can also add a customized group under the Notifications link. Choose the desired group or all groups in the list.
Notify when the failure has been cleared
A notification, when an FTP server failure has been cleared, can be configured by choosing the desired contact group, and selecting the Notify when the failure has been cleared to check box.
Send alerts to the following notification groups
This option allows you to select check boxes against the existing notification groups.
Advanced Alert Escalation
The Advanced Alert Escalation option allows you to configure the alert escalation matrix up to six levels supported by the monitors of our monitoring software platform. You can set different levels of alert escalation for an easy alarm management, and smooth technical coordination. To enable the advanced alert escalation matrix, select the check boxes against the escalation levels, and choose the suitable alert group that you want to receive the alert notification via the drop down menu.
For more information about on Advanced Alert Escalation, read Configuring advanced alert escalation
For more information on alerts, read How to Configure Alerts?
Performance Goal Configuration
This configuration allows you to instruct the monitoring service software to warn you, when it detects a performance issue in the FTP service. Our monitoring service software supports several types of warnings, including email and SMS. Click the Warning Group check box to receive notifications for any service degradation exceeding the pre-defined threshold values.
All monitoring locations selected for this monitor will appear with the expected response time fields.
Select the check boxes against the monitoring locations for which you want the threshold time to set. Enter the time in the Expected Response Time (sec) fields. The default value is less than 20 seconds.
For more information on performance monitor, read Adding Performance Goal Configuration
This configuration is used to disable the monitor during routine maintenance or during a prolonged outage. By disabling the monitor, you can prevent alerts from being generated for this monitor. In this configuration, you can specify a time after which this monitor will be automatically re-enabled.
Click the check box to activate the maintenance schedule fields. Under the schedule drop-down menu, choose either the one-time option, if you want this schedule to be implemented for a single time, or choose the recurring option, if you want to schedule maintenance periods on a regular basis.
Under the Time Zone field, choose the time zone in which you are located. Select the date, time,and duration of the schedule.
For more information on maintenance schedule, read How to Add Maintenance Schedule?
Monitor Estimated Monthly Cost
This is an automatic monthly cost calculator based on the settings of your monitor. Our monitoring service software supports the monthly cost calculator function to provide estimated costs to the client. It displays estimated monthly credits, monthly checks, selected monitoring locations, monitoring intervals, and the number of checks per credit.
For more information on billing, read Understanding Billing
The Advanced Options link, supported by the monitoring service software, gives you the ability to add, and enable more features for this monitor. Click the Show Advanced Options link. The link expands, and the advanced features will appear. These features include:
If your server requires a username and password to access it, enter the Username and Password that you created on your FTP server in this field.
Monitor Execution Status
There are three major statuses that our monitoring software platform supports, as given below:
The warnings and alerts are generated in case of the degradation of service, and the complete failure of service, respectively. The warnings, and alerts are logged in the monitor execution details as well as sent to the specified groups through emails, and SMS. The Success status is not sent out to the concerned personnel, but it is recorded in the monitor execution details section. The details of website performance, and monitor check execution status can be viewed and retrieved through the control panel of the monitoring service software platform.