Email Service Monitor
The Email Service Monitor verifies that the email server is accepting requests, and also verifies that messages can be sent and received from the specified geographical locations. It supports POP3, IMAP, and SMTP protocols to track the availability and response times of the server.
Completing Email Service Monitor Settings
To display the Email Service Monitor settings, click either the Monitors link in the left navigation pane, or click the Create button and choose Monitor. The list of different monitors appears; click the Email Service Monitor link. The Create New Email Service Monitor window will appear.
Fill in the monitor setting fields as explained below, and click the Add button, once the form is completed.
Enter a unique name for this monitor (up to 50 characters). To make it easier to understand, the name should be structured and intuitive.
Enter a time interval to specify how frequently the monitor should check the email service/server response. The drop-down menu lets you specify the time increments of minutes, hours, or days.
Every monitor is required to be associated with one monitor group. You need to create a monitor group before creating a monitor, or you can create a monitor in a default group automatically generated by our monitoring service software. Choose the desired monitor group from the drop-down menu.
For more information on monitor group, read Managing Monitor Groups
Enter the domain name of your email server (e.g. http://mail.yourservice.com/). You can also enter the IP address instead of the domain name (e.g. 126.96.36.199).
Our monitoring service software supports all three major email communication protocols (send/receive), such as POP3, IMAP and SMTP. With the help of the drop-down menu, choose the desired email protocol.
Select one or more check boxes against different monitoring locations supported by our monitoring service software. The monitoring software platform recommends choosing at least two or more locations to benefit from the capabilities of our monitoring services. If you want, you can select all monitoring locations.
Note: Our monitoring service software simultaneously executes all monitoring checks from all selected monitoring locations.
Choose the contacts who will have access to this monitor from the existing contact list. You can select one or more check boxes to choose the contacts.
You can instruct the the monitoring software to alert you when it detects a failure in your email service/server. Our monitoring service software offers several types of notifications, including emails and SMS. You can temporarily disable the alert configuration by choosing the desired time interval (6 to 12 hours), and selecting the Disable Alert for Next check box.
To configure alerts, choose the following parameters:
This option allows you to receive alert notifications only if email service is not available from a specified number of locations. For example, if you want to receive alerts only after a monitoring check failed from certain locations, choose the number of failures from the drop-down menu (e.g. 1, 2, 3, or all locations).
This option allows you to define when you should be alerted about an email service failure. You can configure the alert to notify you about any email service failures after a specific, or consecutive number of failures, according to the values configured by you. Our monitoring service software supports the immediately after a failure, or after 2 to 5 consecutive failures options. You can choose your desired notification configuration.
This option lets you escalate your email service failure to a particular contact group, if the email service failure exceeds the time duration set for the escalation. Our monitoring service software supports time increments from 15 minutes to 12 hours.
This option lets you choose whom to escalate to by choosing a contact name from the drop-down menu. You can also add a customized group under the Notifications link. Choose the desired group or all groups in the list.
Notify when the failure has been cleared
Notification when the email service failure has been cleared can be configured by choosing the desired contact group, and selecting the Notify when the failure has been cleared to check box.
Send alerts to the following notification groups
This option allows you to select check boxes against the existing notification groups.
Advanced Alert Escalation
The Advanced Alert Escalation option allows you to configure the alert escalation matrix up to six levels supported by the monitors of our monitoring platform. You can set different levels of alert escalation for an easy alarm management, and smooth technical coordination. To enable the advanced alert escalation matrix, select the check boxes against the escalation levels, and choose the suitable alert group that you want to receive the alert notification via the drop down menu.
For more information about on Advanced Alert Escalation, read Configuring advanced alert escalation
For more information on alerts, read How to Configure Alerts?
Performance Goal Configuration
This configuration allows you to instruct the monitoring service software to warn you when it detects a performance issue in your email service. Our monitoring software supports several types of warnings, including email and SMS. Click the Warning Group check box to receive notifications for any service degradation exceeding the pre-defined threshold values.
All monitoring locations selected for this monitor will appear along with the expected response time fields.
Select the check boxes against the monitoring locations for which you want the threshold time to set. Enter the time in the Expected Response Time (sec) fields. The default value is less than 20 seconds.
For more information on performance goal, read Adding Performance Goal Configuration
This configuration is used to disable the monitor during routine maintenance, or during a prolonged outage. By disabling the monitor, you can prevent alerts from being generated for this monitor. In this configuration, you can specify a time after which this monitor will be automatically re-enabled.
Click the check box to activate the maintenance schedule fields. Under the schedule drop-down menu, choose either the one-time option, if you want this schedule to be implemented for a single time, or choose the recurring option, if you want to schedule maintenance periods on a regular basis.
Under the Time Zone field, choose the time zone in which you are located. Select the date, time,and duration of the schedule.
For more information on maintenance schedule, read How to Add Maintenance Schedule?
Monitor Estimated Monthly Cost
This is an automatic monthly cost calculator based on the settings of your monitor. Our monitoring service software supports the monthly cost calculator function to provide estimated costs to the client. It displays estimated monthly credits, monthly checks, selected monitoring locations, monitoring intervals, and the number of checks per credit.
For more information on billing, read Understanding Billing
The Advanced Options link, supported by our monitoring service software, gives you the ability to add and enable more features for this monitor. Click the Show Advanced Options link. The link expands, and the advanced features will appear. These features include:
The port number may be added to this field to link it to the text field.
If your server requires a username and password to access it, enter the Username and Password that you created on your email server in this field.
This option allows you to instruct the Email Service Monitor as to the number of messages to retrieve, and instruct as to whether delete them from the server or not. If you want to retrieve all messages, select the Retrieve All Messages radio button; otherwise, enter the numbers of messages to retrieve in the next field. If you will want to delete messages from the server, select the Delete Messages from Server check box.
Our monitoring service software platform supports the encrypted transmission of communication messages. You can enable any one form of encryption – SSL or TLS – with the help of a drop-down menu.
Monitor Execution Status
There are three major statuses that our monitoring software platform supports, as given below:
The warnings, and alerts are generated in case of degradation of service, and a complete failure of service, respectively. The warnings and alerts are logged in the monitor execution details as well as sent to the specified groups via emails, and SMS. Success status is not sent out to the concerned personnel, but it is recorded in the monitor execution details section. The details of website performance, and monitor check execution status can be viewed, and retrieved through the control panel of our monitoring software platform.